FAQ

What is your phone number?

331-212-8490

Can I buy tickets in person, or on the day of the show?

Yes you can! If you're in the neighborhood Tue-Fri 10-4, please feel free to drop by our box office. While at a show, our box office is open for the first hour. Buy future shows at that time.

On the day of any show, you can purchase tickets at the door unless the show is sold out. A day-of-show fee may be applied (typically +$5) to the base ticket price.

How can I contact The Venue?

By Phone: 331-212-8490

By Email: thevenueaurora@gmail.com

In Person: Our office is open from 11-4, Tuesday through Friday. We accept walkups for tours and ticket or membership purchases. Our main entrance is on the Water Street Mall. There is a doorbell for off-hours access.

How can I volunteer?

We are primarily staffed by volunteers, doing everything from serving beer and wine to running security to acting as retail cashiers.

We need your help!

If you are interested in being a volunteer, please click this link to be taken to the signup page.

What is the Fox Valley Music Foundation?

We are a group of music lovers. We are educators. We are promoters. We are preservationists. We are protectionists. We love music. We love the Fox River Valley of Illinois.

We are a 501(c)3 non-profit dedicated to music education and preservation. Please visit FVMF.org for more information.

What kind of music do you have?

At The Venue, we are proud to book nationally-recognized talent in all genres of music from blues and big band, to rock and world music, and everything in between. Frequently, our opening acts feature regional and local musicians and songwriters.

In addition to musical performances, we also host lectures, workshops, and films on the subject of music from time to time. It is our mission to promote music from every angle.

Does The Venue serve food and drink?

We offer a limited menu of beer, wine, and soft drinks. You are welcome to bring snacks in with you. For a more robust meal, please visit one of our local restaurants. A list of their names with locations can be found here.

What is the booking contact information?

Please contact Booking@themusicvenue.org with your band's information. Thank you for your interest.

Where can we park?

Downtown Aurora has ample street parking, public lots, and parking garages within blocks of The Venue. Please click here for a map of parking with detailed information on times and restrictions.

Are there public transportation options?

Yes, the Metra BNSF line travels from Chicago to downtown Aurora, and the Transportation Center is only 4 blocks from The Venue. Please click here for more information about travel and parking.

What are the driving directions?

Please click here for information about driving, parking, and directions.

What are your hours?

Our events are generally scheduled between 7PM and 12AM, and we open one hour before start time. Festival and weekend events have times listed.

Is The Venue Handicap accessible?

Entrances to both our indoor and outdoor stages are wheelchair accessible. Our bathrooms comply with ADA standards. Please contact us if you have special needs or questions.

What items are prohibited?

We do not permit weapons or firearms, outside alcohol, or vape devices within the Venue. There is no smoking within 15 feet of any entrance, per Illinois law. Outdoor festivals allow smoking in designated areas only.

Outdoor events may have gate security available to offer over-21 wristbands, check backpacks, and spot-check coolers (if any) for alcohol. Non-alcoholic beverages are permitted for outdoor events.

Does The Venue have age restrictions?

Most events are all-ages. Exceptions are noted in the event ticket page, if any.

Does The Venue have a gift shop?

We have a retail area offering a curated collection of music-themed items and memorabilia.