FAQs

What is your phone number?

331-212-8490

Can I buy tickets on the day of the show?

Yes you can! You can use Eventbrite to purchase tickets online up until 1 hour before the show.

On the day of any show, you can purchase tickets at the door unless the show is sold out. A day-of-show fee may be applied (typically +$5) to the base ticket price.

If you're interested in purchasing advance tickets for another show, the box office stays open through the first half of the night's performance and can sell tickets to any upcoming show.

How can I contact The Venue?

By Phone: 331-212-8490

By Email: info@themusicvenue.org

In Person: Our office is open for deliveries from 12-4, Tuesday through Friday. Please call ahead to arrange for a tour or to purchase tickets. Our main entrance is on the Water Street Mall, there is a doorbell for off-hours access.

How can I volunteer?

We are primarily staffed by volunteers, doing everything from serving beer and wine to running security to acting as retail cashiers.

We need your help!

If you are interested in being a volunteer, please contact: LeTisha@themusicvenue.org

What is the Fox Valley Music Foundation?

We are a group of music lovers. We are educators. We are promoters. We are preservationists. We are protectionists. We love music. We love the Fox River Valley of Illinois.

We are a 501(c)3 non-profit dedicated to music education and preservation. Please visit FVMF.org for more information.

Can the bar staff at The Venue accept tips?

All of our bartenders are volunteers for the Fox Valley Music Foundation non-profit organization, and cannot accept tips. Any “tips” (via cash or credit card) you choose to give will be considered donations to the FVMF to support our mission and help us continue to bring in the fantastic music acts you're accustomed to seeing. You can also make a donation at the box office. If you have any questions, please see the manager on duty.

Every donation helps us keep the music alive - we are grateful for your support!

What kind of music do you have?

At The Venue, we are proud to book nationally-recognized talent in all genres of music from blues and big band, to rock and world music, and everything in between. Frequently, our opening acts feature regional and local musicians and songwriters.

In addition to musical performances, we also host lectures, workshops, and films on the subject of music from time to time. It is our mission to promote music from every angle.

Does The Venue serve food and drink?

We offer a menu of local craft beers, cocktails, seltzers, wine, and soft drinks. Try our Crooked V Red Ale or our local Seasonal Cocktail collaboration!

We serve limited concessions, but you are welcome to bring snacks in with you. For a more robust meal, visit one of our local restaurants! A list of their names with locations can be found here.

Is The Venue Handicap accessible?

Entrances to both our indoor and outdoor stages are wheelchair accessible. Our bathrooms comply with ADA standards.

Fox Valley Music Foundation and The Venue are committed to inclusion and accessibility for all participants and are pleased to provide reasonable accommodations for all events. Please contact our office at admin@themusicvenue.org or 331-212-8490 to make a reasonable accommodation request.

Are pets allowed at The Venue?

The Venue is a service-dog friendly environment for both indoor and outdoor shows. Unfortunately, we cannot accept any other animals, no matter how well behaved they may be! Thank you for your understanding in this matter.

Does The Venue have age restrictions?

Most events are all-ages. Exceptions are noted in the event ticket page, if any.

What is the booking contact information?

Please contact one of our booking team with your band's information for consideration. Thanks!

booking@themusicvenue.org

Where can we park?

Downtown Aurora has ample street parking, public lots, and parking garages within blocks of The Venue. Please click here for a map of parking with detailed information on times and restrictions.

Are there public transportation options?

Yes, the Metra BNSF line travels from Chicago to downtown Aurora, and the Transportation Center is only 4 blocks from The Venue. Please click here for more information about travel and parking.

What are the driving directions?

Please click here for information about driving, parking, and directions.

What are your hours?

Our events are generally scheduled between 7PM and 12AM, and we open one hour before start time. Festival and weekend events have times listed.

What items are prohibited?

We do not permit weapons or firearms, outside alcohol, or vape devices within the Venue. There is no smoking within 15 feet of any entrance, per Illinois law. Outdoor festivals allow smoking in designated areas only.

Outdoor events may have gate security available to offer over-21 wristbands, check backpacks, and spot-check coolers (if any) for beverages. No outside beverages are permitted for outdoor events.

Does The Venue have a gift shop?

We have a retail area offering a curated collection of music-themed items and memorabilia.